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As COVID19 continues to move across the country, our industry is going to be faced with some very unique challenges and opportunities. At NEXERA, our team has been focusing on ways our customers can maximize opportunities that exist in an
What can you do different if you come back at 50% staffing levels? As a response to the recent COVID crisis, many of us have been forced to go through the agonizing pain of furloughing or laying off employees in
Our previous video interview focused on the additional costs incurred by a dealer that result from poorly trained service technicians. Our latest continues the cost management theme while focusing on the time accountability, or utilization, of service technicians. The top 20% of
Having joined Nexera in 2005 I have been working from home for almost 15 years. Here are a few things I have done that has ensured that time at home is productive. First, if you live alone this is much
Have you ever wondered if your ERP system is set up and used correctly? Do you feel your people are following best practices and using it as it was designed to be used? You may be surprised at what you
PROVEN Best Practices in Service Management  Using comparative data and Nexera Solutions to achieve 70% First Call Effectiveness Learn the secrets to success from industry veteran Jack Duncan as he introduces you to CopyPro, a dealership that has utilized Nexera
Financial statements: It might not be the sexiest topic in the world, but they present a picture of the health of your business, and we have to pay attention to what they are telling us! Much like a doctor monitors
Service contracts are the bread and butter of your business and you need to make sure that they are generating service revenue to its full potential. Do you ever worry that your contracts are not set up correctly? Are you

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