Technician Coaching Best Practices-LP

Discover How Top-Performing Dealerships Increase Service Margins Through Effective Technician Coaching

In this comprehensive white paper, backed by real-world data and proven methodologies, you’ll discover:

The shocking performance gap between coaching and non-coaching dealerships (hint: it’s much larger than you think)
How simple coaching techniques can recover 90+ minutes of productive technician time every day
Why coached technicians complete 30 more service calls per month on average
How proper coaching leads to a 5% reduction in parts costs per service call
Step-by-step framework for implementing an effective coaching program that technicians actually embrace

Our research reveals that dealerships using proper coaching techniques:

Achieve 56% first call effectiveness just 34% for non-coaching dealerships
Reduce customer callbacks by 12%
Complete the same number of calls with 7 technicians that would require 10 technicians at non-coaching dealerships