Build your business with us

NEXERA is made up of a group of skilled professionals dedicated to serving the Office Automation Industry. As the only service-analytics driven solutions provider in the industry, we work exclusively within the channel and are dedicated to making our clients the most successful organizations they can be. From raw data to business intelligence to the implementation of best business practices specific to each individual business, NEXERA offers not just advisors, but implementers of projects and policies, while delivering the employee training necessary for a business to grow.

Read More  Learn About the BSC Merger

 

Testimonials

One of the great challenges of service management is how to duplicate yourself to be able to accomplish everything that is needed from that position, Tech Acuity helps do exactly that. It has allowed me to not only give the numbers but the visual and tracking tools to show how every stat is linked.  The flow of coaching that Acuity helps to facilitate helps build my supervisors into mobile service managers.

Josh Raven – VP of Service

Standley Systems

I recommend every dealer use BEI Services. Over the years, the information they have provided us has saved our organization tens of thousands of dollars beyond our investment in their program.

Kevin McCarthy – President and CEO

Modern Office Methods

Utilizing BEI Services solutions has increased our First Call Effectiveness 29%, reducing manpower requirements and decreasing our response time by more than 5 hours. Our serial count has grown 39%, while only we increased parts spend by 5.5%.

Dave Mann

South Coast Copy Systems

After we implemented the BEI Services solutions, we’ve increased our First Call Effectiveness by 17%, reducing callbacks 8% and hold for parts returns 9%. As of today, we have increased our serial count over 18% while decreasing our average monthly parts spend by almost 35%, saving us more than $12,000 every month. The solutions BEI offers have made a tremendous difference in our service department, saving us both time and money, while increasing customer satisfaction.

Ann Gilley – CFO

 

Ed and Ed

I was introduced to BEI Services about 2 years ago at ITEX in Las Vegas. At the time, I was working on a new bonus plan for my technicians. I was presented with a solution that sounded almost too good to be true.

As a Service Manager, I spent a lot of hours preparing statistics each month in order to see where we stand as far as parts, call times, CBCs and so on. I also needed these numbers for our old bonus plan to work. Now, BEI does it all in just a few minutes per month. I get more information than I ever have before and a bonus plan incorporated within it. They have provided a solution for our company that not only saves time but increases profits as well.

Ron Coleman – Service Manager

Business Alternative Inc.

Test Drive NEXERA Services For Two Weeks

NEXERA is so confident that our solutions will pay for themselves we offer a no obligation evaluation of your service and parts operations.

COMPREHENSIVE INSIGHT EVALUATION