Build your business with us

NEXERA is made up of a group of skilled professionals dedicated to serving the Office Automation Industry. As the only service-analytics driven solutions provider in the industry, we work exclusively within the channel and are dedicated to making our clients the most successful organizations they can be. From raw data to business intelligence to the implementation of best business practices specific to each individual business, NEXERA offers not just advisors, but implementers of projects and policies, while delivering the employee training necessary for a business to grow.

Read More  Learn About the BSC Merger

 

Testimonials

I have been extremely happy with both the BEI product and the exceptional support I receive. The data we pull from BEI is extremely valuable when dealing with our vendors and the integrity is respected by those vendors. Additionally, the TechComp program has helped me focus the Service Technicians on the quality objectives which make us successful.

John Hobbs – Operations Manager

Solution One

Our techs work hard to be the top tech each month…by analyzing our performance through BEI we are able to determine exactly what things we need to do to help them improve their performance.

Our callback percentage is dropping because the techs are doing complete calls… We are holding fewer calls for parts because we use our monthly stats to improve our parts restocking program. Compiling parts usage reports and machine statistics is easy with BEI…and when I have a question about the program it’s easy to get the answer…sometimes in just minutes!

Ed Kangas – Field Service Supervisor

Marimon Business Systems, Inc.

After we implemented the BEI Services solutions, we’ve increased our First Call Effectiveness by 17%, reducing callbacks 8% and hold for parts returns 9%. As of today, we have increased our serial count over 18% while decreasing our average monthly parts spend by almost 35%, saving us more than $12,000 every month. The solutions BEI offers have made a tremendous difference in our service department, saving us both time and money, while increasing customer satisfaction.

Ann Gilley – CFO

 

Ed and Ed

We have partnered with BEI services for over 15 years. BEI is always listening to what their partners are looking for to improve their service departments. The territory mapping tool is a powerful tool. We service multiple manufacturers and this gives us the ability to assign a territory to a technician based on his capabilities but also set up a car stock for maximum productivity. The dealer stat page is another tool we use. With this tool, we can focus on those customers and their equipment and improve our partnership with them.

With BEI we are always finding our opportunities to improve our service department and our customer service with our clients.

Dale Scheuerman – Director of Service

All Copy Products

By creating and optimizing territories for our technicians, we have significantly reduced our incompletes and increased our FCE. We have seen an increase in tech efficiency as well as better preparedness in terms of car stock. Our hold for parts overall has decreased by as much as 10%. Our FCE has increased as much as 11%. Incompletes have reduced and maintained steadily below 10% company goal.

Joe Pesetsky – Branch Technical Manager

Pacific Office Automation

Test Drive NEXERA Services For Two Weeks

NEXERA is so confident that our solutions will pay for themselves we offer a no obligation evaluation of your service and parts operations.

COMPREHENSIVE INSIGHT EVALUATION